Privacy Policy
​
Effective Date: 25/06/2026
Last Updated: 25/06/2026
Friendly Tails Pet Hospital(“we,” “our,” or “us”) values the trust you place in us. Protecting your personal information is a priority, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online, or avail our veterinary services.
​
By using our website or services, you agree to the practices described in this Privacy Policy.
​
1. Information We Collect
We may collect the following categories of information:
​
Personal Information
-
Full name
-
Phone number
-
Email address
-
Pet ownership details (pet name, species, breed, age, medical history)
​
2. How We Collect Information​
We may collect information when you:
-
Register or book an appointment on our website
-
Fill out online forms (queries, prescription requests, feedback, etc.)
-
Interact with us via WhatsApp, email, or other communication channels
-
Visit our hospital and consent to providing personal/pet details
​
3. Use of Information​
We use the collected information for:
-
Providing veterinary care and related services
-
Scheduling and managing appointments
-
Sending service reminders (vaccination dates, checkups, etc.)
-
Responding to queries and customer support requests
-
Marketing and promotional purposes (with consent)
-
Compliance with legal obligations and record-keeping
​
4. Sharing & Disclosure of Information​
We do not sell or rent your personal information. However, we may share data in the following situations:
-
With trusted third-party service providers (payment processors, IT support, courier services)
-
For compliance with legal, regulatory, or government requests
-
To protect our rights, property, or safety and that of our clients and pets
-
In case of a business transfer, merger, or acquisition
-
​
5. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal, technological, or business requirements. Updates will be posted on this page with a revised “Last Updated” date.
​
6. Contact Us​
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Friendly Tails Pet Hospital