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Terms & Conditions

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Effective Date: 25/06/2026

Last Updated: 25/06/2026

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Welcome to Friendly Tails Pet Hospital website. By accessing or using our website, services, or making a booking, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

 

1. General Information​

  • Friendly Tails Pet Hospital (“we,” “our,” “us”) provides veterinary care, pet products, and related services.

  • These Terms & Conditions govern your use of our website, appointment system, online store (if applicable), and communication channels.

  • If you do not agree to these Terms, you must discontinue using our website or services.​

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2. Services Provided​

  • General Consultations & Vaccinations.

  • Emergency, Critical Care & Inpatient.

  • Soft Tissue & Orthopedic Surgery.

  • Laboratory & Diagnostics.

  • Pet Grooming, Pet Food & Accessories.

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3. Appointments & Cancellations​

  • Appointments can be booked online, by phone, or in person.

  • Please arrive on time for scheduled appointments. Late arrivals may require rescheduling.

  • Cancellations must be made at least 2 Hours before the scheduled time.

  • We reserve the right to cancel or reschedule appointments in case of emergencies, doctor unavailability, or unforeseen circumstances.

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4. Payments & Refunds​

  • Payments for consultations, treatments, and products must be made at the time of service or purchase.

  • We accept cash, UPI, debit/credit cards, and other approved payment methods.

  • Fees once paid are generally non-refundable, except in cases of duplicate payment or error.

  • For product purchases, refunds/replacements may be allowed only if items are unused, unopened, and returned within 1 day (excluding medicines and perishables & Refrigirated Items).

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5. Medical Disclaimer​

  • All medical advice provided by Friendly Tails Pet Hospital is based on the information shared and examination of your pet.

  • Online/telephonic consultations are advisory in nature and do not substitute physical examination, unless otherwise stated.

  • Outcomes of treatments may vary depending on the condition, age, and response of the pet. No guarantees of cure are implied.

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6. Pet Owner Responsibilities​

By availing our services, you agree to:

  • Provide complete and accurate medical history of your pet.

  • Follow prescribed treatment plans, medication schedules, and post-care instructions.

  • Ensure safe handling of your pet within hospital premises.

  • Inform us immediately if your pet shows adverse reactions or complications.

 

7. Liability​

  • While we take utmost care, Amigo Pet Hospital shall not be held liable for:

    • Any unforeseen complications during treatment or surgery.

    • Reactions to medicines, vaccines, or anesthesia (unless due to proven negligence).

    • Loss, injury, or death of pets caused by natural conditions, pre-existing illnesses, or uncontrollable circumstances.

  • Our liability, if proven, shall be limited to the amount paid for the specific service.

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8. Use of Website​

  • You agree not to misuse, hack, or disrupt the website or its services.​

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9. Privacy & Data Protection​

Your use of our services is also governed by our [Privacy Policy]. By using our website, you consent to the collection and use of your information as outlined there.

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10. Changes to Terms​

Friendly Tails Pet Hospitalreserves the right to modify or update these Terms & Conditions at any time. Changes will be effective once posted on our website. Continued use of our services implies acceptance of the revised terms.

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11. Governing Law & Jurisdiction​

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/State].

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12. Contact Us​

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Friendly Tails Pet Hospital

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